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  • 10F Telford Garden, Kowloon, Hong Kong
  • hortorys

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FAQs for Order

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  • Why didn't receive any order confirm email or ship notice? After successful payment, the order confirm notice will be sent to your order email. If you do not receive any notice please check your spam or check that your order email address is correct.
  • Why is my order not shipped yet? Our order processing time is 1 to 2 days. When delivered to the Courier, we will send an email with a tracking number to your order email so you can check the package dynamics.
  • How can I modify my order address? Guest are not support to change the order address. If you need to change after placing a successful order, please contact us by email or the form below to change it for you.
  • How can I cancel an order or get a refund? If your order is already in delivery status, we will not be able to cancel your order. If still not shipped please contact us to cancel the order for a full refund.
  • Didn't receive the package within the expected delivery time? As you know, the world is currently in the context of COVID-19, which will affect the speed of logistics in most countries and regions. Please wait patiently for the package to arrive.
  • What if there are missing parts in the package? Please use the form below and attach your order number, we will re-send the missing items as soon as possible after inquiring.

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