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FAQs for Order

Some common question encountered by customer when placing order

  • Why does my tracking number not work? Don't worry, if you receive an email with a tracking ID, we have delivered your package to the carrier. If the tracking number doesn't work or can't be found, it's usually because the package is waiting for a flight or for the carrier to scan it. Sometimes it may take 3-5 days for the logistics dynamic to be updated. Please check it again in a few days.
  • Why didn't receive any order confirm or ship email notice? After successful payment, an order notification will be sent to your order email address. If you do not receive any confirmation email, please check your spam or check that your order email address is correct.
  • Why is my order not shipped yet? Usually, our order processing time is 2-3 days (including Saturday and Sunday or statutory holidays). When we deliver the package to the carrier, we will send you an email with a tracking ID so that you can check the package status.
  • More FAQs for order, refund and logistic please browse:FAQs Center
  • How can I modify my shipping address? If your package has not been shipped, please send us the correct shipping address via the form below to change it for you. If it has been shipped, we can't modify it for you.
  • How can I cancel an order or get a refund? If your order has been successfully delivered, we will not be able to cancel your order. If still not shipped please contact us through the form below to cancel the order for a full refund.
  • Didn't get package within the expected delivery time? As you know, the world is currently in the context of COVID-19, which will affect the speed of logistics in most countries and regions. Please wait patiently for the package to arrive.
  • What if there are missing item in the package? Please select the corresponding option through the form below and attach your order number, we will resend the lost item as soon as possible.

Tracking Your Package

Enter your email address or order ID to track the package.

Send New Ticket

We will reply within 24 hours after submitting the form.

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