Refund policy

if you are not completely satisfied with your purchase, you may return the item in its original condition within 30 days of receipt for a full refund (not including the original shipping fee).

if you are not completely satisfied with your purchase, you may return the item in its original condition within 30 days of receipt for a full refund (not including the original shipping fee).

Only items purchased directly from Hortorys online store will be accepted. If you purchased your items from authorized retailers (online or offline), please get in touch with them directly for returns.

Returned items must be in their original packaging, including any accessories, manuals, and documentation, where applicable.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

All general returns are subject to a small restocking fee.

Please note that original shipping charges are non-refundable except in cases where we have made a shipping error. All VAT/Import taxes are the responsibility of the receiver and are non-refundable.

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