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Terms Policy

Here at Hortory, we are committed to protecting your privacy and security to the fullest of our abilities. This Privacy and Security Policy outlines how Hortory gathers, uses, and protects whatever information you provide to us when you use our website. Under no circumstances does Hortory gather and use any information provided to us outside the guidelines contained herein.

This Privacy and Security Policy is subject to change at anytime, as Hortory sees fit, by updating the contents of this page. In order to stay aware of any changes and understand how they affect you, we encourage our customers to review this page from time to time. The current Privacy and Security Policy contained herein was made effective on 01 May 2016.


User-provided information. Hortory may, as part of our normal operations, request information from our users for the purposes of shipping, client and intercompany relations, customer relations, credit card related services, and the like. The types of information we request from our users may include but are not limited to your email address, mailing address, contact information, company information, and the like; and must be provided to Hortory with accuracy in order for us to deliver our services to you without complication. We may also keep such information in our databases for internal recordkeeping. Hortory does not request credit card information on the site, and instead, for your safety and convenience entrusts any credit card related processes to secure third-party payment processors like PayPal.


With your consent, Hortory may occasionally send you promotional emails containing information about new products, special offers, and other information we believe you may find interesting to an email address that you provide. With your permission, we may also contact you about information we can use for market research purposes by email, phone, fax, or post mail. Any information you provide to us will be used by Hortory solely to improve the services that we provide.


To improve the quality of our services, the Hortory website may send one or two cookies to your computer or internet capable device. Cookies are used by Hortory to allow the site to remember your personal preferences with regards to using the site and allow us to identify which pages on the site you find most useful so that the website as a whole can respond to you as an individual. Traffic data obtained through the use of traffic log cookies is used solely for statistical analysis and then immediately removed from all our systems. Most browsers automatically accept cookies, however, you can choose to enable or disable this function by modifying your browser’s settings. If you choose to disable cookies, you may find that you will be unable to take full advantage of some of the website’s integral functions.


To help use refine the results of our site’s internal search engine to help you find the products, services, and relevant information more quickly and easily, our servers collect and compile the keywords you use to create useful analytic data for this purpose.


Our servers automatically collect and record non-compromising information specific to your system. These include client to server requests, service interaction records, IP addresses, browser types, browser languages, cookies, and the date and time of your request. Such information is important to the upkeep of the site, helping to secure it against hackers and other cyber-attacks that may be used against us and our customers.


Your initiative to contact customer support or contact us through any other channels of communication shall mean that you are choosing to voluntarily disclose details relevant to your case or situation so that we can properly assist you. Communications between yourself and Hortory will be stored by the management for quality assurance purposes, for processing your requests, and for whatever other reason the company sees fit to use it for, both for your benefit and for itself.


Hortory is committed to protecting all your information, whether sensitive or otherwise. To prevent unauthorized access to your information, suitable physical, managerial, and electronic safeguards have been put in place to secure the information we collect online. 128-bit SSL encryption is used to protect sensitive personal information you transmit to use online. In all our offices and physical facilities, great care is taken to protect your information from misuse. Access to your personal information is restricted and granted only the employees who will need your personal information to properly perform a specific task. We also make it a point to only rely on third-party service providers who can adequately provide physical security for our computer hardware. Servers leased by these providers to us are kept in a secure physical environment, in locked cages, and are protected from hackers by sophisticated electronic firewalls.


The Hortory website may contain links to other domains and websites of interest to our customers. Do note, however, that should you choose to click on one of these links, you will be leaving our site and the safety of the safeguard we have set for you as governed by this privacy statement. We do not control the sites these links lead to, therefore, we cannot be held responsible for your protection and privacy on these sites. Refer to the destination website’s individual privacy statements and exercise the necessary caution to protect your information online.


Ultimately, control over your personal information still lies in your hands, and this control is reflected on who you choose to interact with Hortory and its website. Remember that whenever you are asked to fill up a form on the website, you may choose to or not to tick the box provided on the form to indicate your willingness to allow the information you provide for direct marketing purposes. Should you wish at any time to retract a previous agreement to allow us to use information for such purposes, you may opt out by going to the My Account page or by sending us an email at [helpdesk email address.

Hortory promises not to sell, distribute, or lease your personal information for whatever reason to any third party unless you have previously given us your express permission to do so or unless it is required by law.

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